Shipping policy

Shipping Policy – Kathnbenz
Thank you for shopping with Kathnbenz. This page explains how and when your order is processed and delivered.

Processing Time
- All orders are processed within 1–3 business days after the order is confirmed.
- Orders placed on Sundays or public holidays are processed on the next business day.

Delivery Time
- Standard Shipping: delivery within 3–7 business days after dispatch, depending on your location and courier partner.
- Delivery times are estimates and may vary during sales, festive periods or due to courier delays.

Shipping Charges
- Shipping is completely free on all orders worldwide. No minimum order value, no hidden charges.

Payment Options
- Prepaid orders are processed faster.
- Partial COD is available: pay a small amount online and the balance on delivery.

Order Tracking
- Once your order ships, you will receive an email with your tracking details.
- If you have not received tracking information within 3 business days of placing your order, please contact us.

Missing or Lost Packages
- If your tracking shows no movement for more than 48 hours, or your package appears lost, contact our support team with your order number and we will help resolve the issue with the courier.

Address Accuracy
- Please make sure your shipping address and phone number are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- We do not ship to P.O. Boxes.

Returns & Exchanges
- We offer a 7-day size exchange and a 30-day defective product window from the date of delivery. Please read our Refund & Exchange Policy for full details and conditions.

Contact Us
Email: support@kathnbenz.com
Phone: +91-9599766695
Instagram: @kathnbenz.co.in
Support hours: Monday to Saturday, 10:30 AM – 6:30 PM