物流政策

Shipping Policy – Kathnbenz
Thank you for shopping with Kathnbenz. This page explains how and when your order is processed and delivered.

Processing Time
- All orders are processed within 1–3 business days after the order is confirmed.
- Orders placed on Sundays or public holidays are processed on the next business day.

Delivery Time
- Domestic orders: delivered within 3–7 business days after dispatch.
- International orders (US, UK, Australia, Canada, UAE, Bahrain): delivered within 7–15 business days after dispatch.
- International orders may be subject to import duties and taxes, charged by local customs on delivery and paid by the customer.
- Delivery times are estimates and may vary during sales, festive periods or due to courier delays.

Shipping Charges
- Shipping is completely free on all orders worldwide. No minimum order value, no hidden charges.

Payment Options
- Prepaid orders are processed faster.
- Partial COD is available only on domestic orders: pay a small amount online and the balance on delivery. International orders are prepaid.

Order Tracking
- Once your order ships, you will receive an email with your tracking details.
- If you have not received tracking information within 3 business days of placing your order, please contact us.

Missing or Lost Packages
- If your tracking shows no movement for more than 48 hours, or your package appears lost, contact our support team with your order number and we will help resolve the issue with the courier.

Address Accuracy
- Please make sure your shipping address and phone number are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- We do not ship to P.O. Boxes.

Returns & Exchanges
- Domestic orders: size exchange requested within 48 hours of delivery, and a 30-day defective product window from the date of delivery.
- International orders: defective, damaged or wrong items reported within 30 days of delivery get a free replacement or a full refund. Size exchanges can be requested within 7 days of delivery: if we sent the wrong size, we cover shipping both ways; if the size you ordered does not fit, the exchange shipping is paid by the customer.
- Please read our Refund & Exchange Policy for full details and conditions.

Contact Us
Email: support@kathnbenz.com
Phone: +91-9599766695
Instagram: @kathnbenz.co.in
Support hours: Monday to Saturday, 10:30 AM – 6:30 PM