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Refund & Exchange Policy – Kathnbenz
Welcome to the official Kathnbenz Return & Exchange Policy page.
We are committed to delivering premium streetwear with uncompromised quality and a seamless customer experience.
By purchasing from kathnbenz.com, you agree to the terms mentioned below.
Kathnbenz reserves the right to update this policy at any time. Customers are advised to review it before placing an order.
48-Hour Size Exchange Policy (Domestic Orders)
Size exchange requests must be raised within 48 hours of delivery.
This applies to:
- Prepaid Orders
- Partial COD Orders (Advance Payment + Balance on Delivery)
Important:
- Exchange is applicable only for size-related issues
- Request must be raised within 48 hours of delivery
- Product must be unused, unwashed, unworn, and in original packaging with tags intact
- Only one reverse pickup attempt will be made (subject to serviceable location)
- If pickup fails, customer must self-ship the product to our warehouse
Once the returned item passes Quality Check (QC), the exchange will be processed within 7–10 working days.
If the requested size is unavailable:
- We will offer an alternate size/product, or
- Issue store credit
30 Days Defective Product Policy
Kathnbenz offers a 30-day defective product return window from the date of delivery.
Applicable only for genuine manufacturing defects such as:
- Print defects (HD, puff print, embroidery issues)
- Color bleeding or fading
- Fabric defects
- Stitching issues
- Structural garment faults
Conditions:
- Issue must be reported within 30 days
- Product must not be intentionally damaged, washed, or heavily used
- Clear images/videos may be required for verification
After approval:
- Replacement will be issued, OR
- Store credit will be provided
Refund Policy
Kathnbenz follows a store credit-based refund policy for all standard orders.
Applicable Cases:
- Approved defective product returns
Refund Method:
- Prepaid Orders → Store Credit
- Partial COD Orders → Store Credit
Important:
- Store credits are non-transferable and cannot be converted into cash
- Store credit can be used anytime on kathnbenz.com
Snapmint (EMI Orders) – Special Refund Clause
Orders placed using Snapmint EMI are not eligible for store credit refunds.
- All Snapmint order refunds will be processed to the original payment method
- Refunds will be handled as per Snapmint's policy and process
- Kathnbenz will initiate the refund from its end, and Snapmint will complete the transaction
Cancellation Policy
- Prepaid orders are final and cannot be cancelled once placed
- Partial COD orders cannot be cancelled once shipped
- Store credits are non-refundable and non-transferable
Eligibility for Return or Exchange
To qualify:
- Product must not be worn, washed, or altered
- Tags and packaging must be intact
- No stains, odor, damage, or misuse
- Full set must be returned if purchased as a combo
- Item must pass Kathnbenz Quality Check
Kathnbenz reserves the right to reject returns that do not meet these conditions.
International Orders (US, UK, Australia, Canada, UAE, Bahrain)
The size exchange and store credit terms above apply to domestic orders. For international orders:
- Defective, damaged or wrong items: report within 30 days of delivery to support@kathnbenz.com with your order number and clear photos/videos.
- Once approved, we will send a free replacement, or if it is unavailable, a full refund to your original payment method.
- You do not need to ship the item back unless we ask you to. If we do, we will cover the return shipping cost.
- Size exchange: request it within 7 days of delivery at support@kathnbenz.com. The item must be unused, unwashed, unworn, with tags and original packaging intact.
- If we sent you the wrong size, we cover all shipping costs both ways.
- If the size you ordered does not fit, the return shipping to us and the shipping of the new size are paid by you. Please check our Size Guide before ordering. Our fits are oversized; for a regular fit, choose one size smaller.
- Change-of-mind returns are not available on international orders.
- Import duties and taxes paid on delivery are non-refundable.
- This does not affect your statutory rights under the consumer laws of your country.
Customer Support – Kathnbenz
For assistance:
📞 Phone: +91 9599766695
📧 Email: support@kathnbenz.com
🕒 Monday – Saturday, 10:30 AM – 6:30 PM
All queries are addressed within 24 working hours.